Welcome To Hutcheon & Pearce - Hutcheon & Pearce | John Deere
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WELCOME TO HUTCHEON & PEARCE

Australia’s largest family owned and operated John Deere Dealer now in Penrith, Bowral, Queanbeyan and Nowra.

PENRITH

81 Camden Street, Penrith
NSW 2750

(02) 4786 1300
MEET THE TEAM

BOWRAL

10-12 Oxleys Hill Road, Bowral
NSW 2576

(02) 4868 8400
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QUEANBEYAN

1/3 Kendall Avenue, Queanbeyan
NSW 2620

(02) 6203 3100
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NOWRA

23 Norfolk Avenue, South Nowra
NSW 2541

(02) 4446 8600
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THE HP DIFFERENCE

The best of the best

We provide industry-best farm machinery and outdoor power equipment.

You come first

We aspire to the highest levels of customer care to make your work easier. As our customer, you are our focus and your needs matter.

The latest technology

John Deere has changed the game when it comes to continuous innovation in machine performance and accuracy. As a H&P customer, you’ll be among the first to benefit.

More money in your back pocket

Extended warranties, same day finance, less downtime, lower cost parts, fixed price servicing and stronger resale value… an investment with H&P is money in the bank.

Peace of mind

From our TECSight phone and field support teams to 24/7 parts availability, we keep you going when you need it most.

Size matters

Starting in the Riverina and now spread across most of country NSW, we have an extensive network you can count on. With 20 branches, considerable buying power and 500+ staff there to support you, size really does matter when it comes to guaranteeing your ongoing satisfaction!

Thriving communities

We strongly believe in thriving regional communities and actively champion local charities and community groups and support research efforts to improve the mental and physical wellbeing of rural people.

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HUTCHEON & PEARCE

WHAT DO WE OFFER?

AGRICULTURE
LAWN & GARDEN
golf equipment
GOLF & COMMERCIAL
Compact Construction
COMPACT CONSTRUCTION
Used Equipment
USED EQUIPMENT
Parts & Service
PARTS & SERVICE

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MEET THE PENRITH TEAM

Hutcheon and Pearce Branch Manager Brent

BRENT BEAUMONT

PENRITH BRANCH MANAGER

“Our ability to utilise the scale and resources of the broader network, coupled with a strong family orientated culture will turbo charge our growth and support of new and existing customers.”

What led you to your role at Hutcheon & Pearce?

My background is in the commercial vehicle industry, initially in the Aftermarket and later moving into the OEM space. What ultimately led me to Hutcheon & Pearce is a deep-seated desire to join an Australian owned and operated business, one with genuine values, that understands the Australian way and our needs. Having been raised on the farm, it felt like a natural fit, aligning with my agricultural roots and passion for making a difference in Australian lives.

What goals do you have for the Penrith branch?

The overarching goal for the branch is to be referred to as “The Go To” people for genuine sales and aftersales support across the entire territory. This is the ultimate reward for the hard work produced by everyone in the team. Without putting too finer point on targets, there are certainly many key milestones in our success road map to tick off along the way to achieving our primary objective.

Reflecting on the industry’s evolution, what stands out most to you?

I would say technology is now playing a meaningful role in adjacent industries, the benefits of traditional Precision Ag are now recognised as extremely beneficial in many other areas. On one hand, guided technology saves on both duplication and missed pass ground coverage, typically saving a significant amount of product waste and time spent on machine which may then be utilised gaining further efficiencies in other areas of the business. On the other hand, advancements in mechanical technology provide greater reductions in fuel usage, emissions, whilst providing a greater overall longevity of an already impressive product.

  • SERVICE MANAGER - Brett Fitzgerald
  • PARTS MANAGER - Daniel Fitzpatrick

Hours:

Monday 8am–5pm
Tuesday 8am–5pm
Wednesday 8am–5pm
Thursday 8am–5pm
Friday 8am–5pm
Saturday 8am–12pm
Sunday Closed

MORE DETAILS

MEET THE BOWRAL TEAM

JON COLES

BOWRAL BRANCH MANAGER

What aspects of the LandHQ acquisition are you excited for?

The acquisition has significantly improved our support structure, operational efficiencies and administrative functions. It’s also thrilling for me personally to expand my role, managing additional branches and contributing to our shared Hutcheon & Pearce vision. Now we are part of H&P this also provides additional scope for selling a broader range and larger equipment than we could as LHQ, which we are exited about.

What are your goals for the branches you manage?

Increasing sales market share and enhancing our service capabilities are top priorities. We’re focused on supporting our customers and ensuring they receive the best possible service and solutions.

How do you see technology impacting your region?

The advancements in technology, as a result of John Deere’s commitment are revolutionising how we support our customers. I am most excited about remote support. Remote support capabilities and efficiency improvements are going to drive the industry forward.

  • SERVICE MANAGER - Nathan Turvey
  • PARTS MANAGER - Stephen Devenny
  • BRANCH SALES MANAGER - Daniel Boundy

Hours:

Monday 8am–5pm
Tuesday 8am–5pm
Wednesday 8am–5pm
Thursday 8am–5pm
Friday 8am–5pm
Saturday 8am–12pm
Sunday Closed

MORE DETAILS

MEET THE QUEANBEYAN TEAM

JON COLES

QUEANBEYAN BRANCH MANAGER

What aspects of the LandHQ acquisition are you excited for?

The acquisition has significantly improved our support structure, operational efficiencies and administrative functions. It’s also thrilling for me personally to expand my role, managing additional branches and contributing to our shared Hutcheon & Pearce vision. Now we are part of H&P this also provides additional scope for selling a broader range and larger equipment than we could as LHQ, which we are exited about.

What are your goals for the branches you manage?

Increasing sales market share and enhancing our service capabilities are top priorities. We’re focused on supporting our customers and ensuring they receive the best possible service and solutions.

How do you see technology impacting your region?

The advancements in technology, as a result of John Deere’s commitment are revolutionising how we support our customers. I am most excited about remote support. Remote support capabilities and efficiency improvements are going to drive the industry forward.

  • SERVICE MANAGER - Nathan Turvey
  • PARTS MANAGER - Stephen Devenny
  • BRANCH SALES MANAGER - Daniel Boundy

Hours:

Monday 8am–5pm
Tuesday 8am–5pm
Wednesday 8am–5pm
Thursday 8am–5pm
Friday 8am–5pm
Saturday Closed
Sunday Closed

MORE DETAILS

MEET THE NOWRA TEAM

JON COLES

NOWRA BRANCH MANAGER

What aspects of the LandHQ acquisition are you excited for?

The acquisition has significantly improved our support structure, operational efficiencies and administrative functions. It’s also thrilling for me personally to expand my role, managing additional branches and contributing to our shared Hutcheon & Pearce vision. Now we are part of H&P this also provides additional scope for selling a broader range and larger equipment than we could as LHQ, which we are exited about.

What are your goals for the branches you manage?

Increasing sales market share and enhancing our service capabilities are top priorities. We’re focused on supporting our customers and ensuring they receive the best possible service and solutions.

How do you see technology impacting your region?

The advancements in technology, as a result of John Deere’s commitment are revolutionising how we support our customers. I am most excited about remote support. Remote support capabilities and efficiency improvements are going to drive the industry forward.

  • SERVICE MANAGER - Nathan Turvey
  • PARTS MANAGER - Stephen Devenny
  • BRANCH SALES MANAGER - Daniel Boundy

Hours:

Monday 8am–5pm
Tuesday 8am–5pm
Wednesday 8am–5pm
Thursday 8am–5pm
Friday 8am–5pm
Saturday Closed
Sunday Closed

MORE DETAILS

Submission Example

Click on the ‘+’ to view the answer

Amelia Dixon

SRO

Sales staff aren’t receiving the latest product information.​

John Deere are too slow providing the information to the Integrated Solutions team. 

Sales staff across the company and customers.

Every time there is a new software release or product release.

Sales staff feel embarrassed when the customer asks about something that they were unaware of. Customer goes to another dealer who has more technical product knowledge. Lost sale revenue. Customer unlikely to return for future purchases. Reputational risk if the customer tells others that we don’t know our own products. 

Liaise with John Deere to ensure that the Integrated Solutions team receives the information in advance of a launch so that they can in turn train the sales team members as needed and ensure that staff engaging with customers are well prepared for questions with the technical knowledge. 

Better customer experience, better reputation of the business and increased sales volumes.

John Deere may have directives from their board of directors on when to release new product/software information so it might take some time for them to be able to adjust that schedule as they’ll need board approval. Integrated solutions team still need capacity to review and assess the product/software information to be able to train other sales employees and with more product/software releases, team capacity is limited, especially for quick turnaround work. Competitors may have realised that we lack technical knowledge and take advantage by really focusing their sales techniques on technical specifications of their machines with existing H&P customers. 

Ensure that we prepare well for the conversation with John Deere, so they have all information needed to approach their board with the request. Schedule workload of the integrated solutions team to prevent overload and burn out. Reach out to customer base in the meantime to proactively maintain great relationships with them. 

Should not cost H&P anything. 

We’re limited by John Deere’s availability for a board decision, but we anticipate that we can have the new process in place within a few months. Therefore, the project timeline is between February 2024 – April 2024.

Approval to move ahead with outreach to John Deere. Initial conversation to provide feedback to John Deere on the process not working for us and to request a change in process. John Deere to approach their board for approval in changing the launch date of information. Second conversation with John Deere to discuss the approved changes. New process launched. 

We will ensure that we create a process map to share with John Deere and H&P employees to ensure that we have documented accountability for the delivery of the information and how that information should be disseminated across the entire sales team. 

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