Forbes- Happy Customers Happy Team

Since our new flagship store opened in Forbes, our customers are happier and our team is really humming.

Branch Manager Barry Reidy said the team really hit the ground running when they moved to the new custom-built facility.

“We were so busy after the move we didn’t even have time for an official opening. It was just open the doors and straight into it.”

“We went from working in an outdated building in two separate sheds to operating under the one roof with brand new everything. We now have more storage, more display space and an overhead crane that allows staff to work without having to use the forklift.”

“While any change can have its challenges, our customers have seen the efficiencies we’ve been able to achieve.” 

“Since we’ve all moved under the same roof, our team communication has improved, and that workplace efficiency is following onto the customer. What might have been a two week job in the past can now take 3-4 days and we all know that in challenging seasons like this, every minute we have counts. Plus getting our farmers back onto their paddocks quicker is good for team morale.”

Barry said that since the move, the team has expanded a little, with 22 staff now employed across parts, sales, service and administration.

“If conditions were better, we might have been able to put a few more on, but we have put on two apprentices starting in January 2020, one from Canowindra and the other from Condobolin. After a year in the Forbes dealership, our Condobolin apprentice will go back to Condobolin to finish his apprenticeship as this will assist us with building staff in both branches for the future.”

Although the new store is 9kms out on the Newell Highway, Barry said it’s been any easy transition for most.

“It is a little bit further to go for our Parkes customers but ultimately they are happy to go the extra distance and people are still dropping in or coming out when they’re in the area – which is great.”

“It’s important to us that people feel welcome to come in for a look, browse through the range of toys and have a chat to the team. We’re always up for a chat!”